We hope that your purchases at kfwg24.de are completely satisfied.
However, if for any reason you are not satisfied,
you can return the goods within 1 month of receipt.
Please note the following guidelines for returns:
Return costs:
Please note that you are responsible for the cost of return postage.
kfwg24.de does not cover these costs.
Return procedure:
1. customer number/receipt number:
To ensure that your return is processed quickly and smoothly, please always quote your customer number or receipt number.
You will find this on your invoice or order confirmation. Place a note with this number in your return parcel.
2. packaging:
If possible, use the original packaging for the return to protect the item.
If the original packaging is no longer available, please use a suitable alternative,
to pack the item securely.
3. return address:
Send the parcel to the return address given on our website.
This can be found in the imprint or in the contact information.
4. shipping: We recommend that you use the DHL service for the return shipment.
Create a shipping label via the following page: DHL Returns.
1 month right of return:
You have the right to cancel this contract within 1 month without giving any reason.
The deadline for returns is 1 month from the day on which you or a third party nominated by you
who is not the carrier, has taken possession of the goods.
Refund:
After we have received and inspected the returned goods,
the refund will be made via the payment method you used.
We ask that you return the goods in a condition that corresponds to normal use to inspect the goods, such as would have been possible in a shop. Items must be unused and in their original condition.
If you have any further questions about your return, please do not hesitate to contact us.